CRM

Description
Custom Relation Management comes with a basic setup that fits most companies, but you are supposed to fit it to your specific needs. 

 Many organizations differ greatly in ways that should affect the CRM: Delivery format, Customer journey, B2B vs B2C 

 If your company is special, so should your CRM be. 

 User profiles 

 

 Sales 

 Phoners 

 Managers 

 

 Content 

 

 Accounts, Followups 

 Oppertunities, Sales, Deliveries 

 Contacts, Interests, Roles 

 Activities, Meetings 

 Products, Pricing 

 KPI 

 

 Relations 

 

 Part of Delivery management at some customers 

 Reuses data in Support system 

 Includes Net Promoter Score (NPS)