Status routing

The routing feature provides options for changing a records status automatically.

To do routing you need the following

• A test case
  • A field reference
  • Compare operator (ex. "=")
  • Compare value (ex. "Hello world")
• Status set if the test is POSITIVE
• Status set if the test is NEGATIVE

The test is evaluated each time the record is saved, and status is only changed if a valid comparison can be made.